Wednesday, March 12, 2008

What planet?

Following yesterday's rantathon, here in its entirety is the response from BT:

Dear Mr Oswald,

Thank you for your e-mail dated 11/3/08 regarding the telephone line connection.

I would like to inform you that your telephone line would have got activated in February but your telephone line has not been activated yet. I have send a request to the offline department which deals with the new telephone line connections. They would look into the matter as soon as possible.

I trust that this e-mail would have helped to provide you with the clarification needed and in the meantime I would like to thank you in anticipation of your continued patience and co-operation.

If you should have any further queries please do not hesitate to contact us again via e-mail.

Thank you for contacting BT.

Yours sincerely,

Surinder Kaur
eContact Customer Service


All together now... What the fuck?

6 Comments:

Blogger Stuart MacBride said...

Ah, yet more stunning customer service from BT!

"I would like to inform you that your telephone line would have got activated in February but your telephone line has not been activated yet."

You see - that's the kind of thinking that makes this country great!

And as for:

"I would like to thank you in anticipation of your continued patience and co-operation."

Well... he obviously doesn't know you very well.

March 12, 2008 9:21 am  
Blogger angie said...

Um...I don't get it.

Have you considered running off on a vacation for a couple o' months? Then again, I doubt much would change during your time away and you'd still come back to no phone/no hot water. Yeesh!

March 12, 2008 12:03 pm  
Blogger John R said...

That, even by BT's lofty standards, is *amazing*.

March 12, 2008 3:09 pm  
Blogger JamesO said...

Like I said, better than my Hindi.

But then I don't know any Hindi...

March 13, 2008 11:39 am  
Anonymous norby said...

I suggest you start learning semaphore.

You could be your own Monty Python sketch. You're halfway there already.

March 13, 2008 8:32 pm  
Blogger Elliot Hanson said...

Oh yes you can always rely on go old BT !!

And "Surinder Kaur" sounds like a good British name doesn't ?!!

March 16, 2008 7:56 pm  

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