Following yesterday's rantathon, here in its entirety is the response from BT:
Dear Mr Oswald,
Thank you for your e-mail dated 11/3/08 regarding the telephone line connection.
I would like to inform you that your telephone line would have got activated in February but your telephone line has not been activated yet. I have send a request to the offline department which deals with the new telephone line connections. They would look into the matter as soon as possible.
I trust that this e-mail would have helped to provide you with the clarification needed and in the meantime I would like to thank you in anticipation of your continued patience and co-operation.
If you should have any further queries please do not hesitate to contact us again via e-mail.
Thank you for contacting BT.
eContact Customer Service
All together now... What the fuck?